Rob Chronister, 2016

News - Feature Story

Susan Ordway Joins NHMB as Vice President, Digital Banking Officer

July 14, 2021

Susan Ordway has joined NHMB as Vice President, Digital Banking Officer. In this position, Ordway will manage the Digital Banking department and oversee online and mobile banking services for customers of Merrimack County Savings Bank (the Merrimack), Meredith Village Savings Bank (MVSB) and Savings Bank of Walpole. In addition to these responsibilities, Susan will also play an important role in researching and developing emerging technology as part of the banks’ continual efforts to offer the latest in digital banking options for customers.

“In today’s world, it’s critical that we provide the same exceptional service online as our customers expect in person at our community banks,” said Sara Lauze, Senior Vice President, Operations Officer for NHMB. “Susan’s extensive experience and her passion for learning will make her a wonderful asset to this growing and fast-paced team.”

“NHMB’s reputation as a friendly, positive and supportive work environment drew me to the company and I am excited at the opportunity to put my experience to work in this challenging and exciting role,” said Ordway.

Ordway has over 25 years of bank operations experience, including roles in digital banking, deposit operations, call center, and project management. Before joining NHMB, she most recently served as Assistant Vice President, Deposit Operations Officer at Sugar River Bank. Susan is a graduate of the New England School for Financial Studies at Babson College and has earned the Accredited ACH Professional designation.

Ordway has served as a member of the Board of Directors for Orion House in Newport for 8 years and most recently held the role of Secretary/Treasurer.  She has also volunteered her time at the Newport Historical Society and Community Alliance.

More News

New Hampshire Mutual Bancorp